Privacy policy

Last Updated: February, 2026

Fraganote Fragrances Private Limited (“Company”, “Fraganote”, “we”, “our”, “us”) respects the privacy of its users and is committed to protecting personal information shared with us through our website and digital platforms.

This Privacy Policy explains how we collect, use, store, disclose and protect personal information in accordance with applicable Indian laws, including the Information Technology Act, 2000 and the rules framed thereunder.

1. Information We Collect

We may collect the following categories of personal information from users and customers:

  • Name, email address and phone number

  • Shipping and billing address

  • Order and transaction details

  • Communications with customer support

  • Device, browser, IP address and usage information

  • Cookies and similar technologies for analytics and website functionality

We do not knowingly collect sensitive personal data such as biometric information, health data or Aadhaar details.

 

2. Purpose of Collection and Use

Personal information is collected and used for the following purposes:

  • Processing and fulfilling orders

  • Managing payments, deliveries and returns

  • Providing customer support and resolving queries

  • Sending transactional and promotional communications (subject to user consent)

  • Improving website functionality, products and user experience

  • Compliance with applicable legal and regulatory requirements

3. Payment Information

All payments on the website are processed through secure third-party payment gateways.The Company does not store, process or retain sensitive payment card or banking information on its own systems.

4. Disclosure of Information

The Company may share personal information with:

  • Payment gateway service providers

  • Logistics and delivery partners

  • Technology, CRM, analytics and marketing service providers

Such disclosure is limited to the extent necessary for service delivery, business operations and compliance purposes. The Company does not sell or commercially exploit customer personal data.


5. Data Security

The Company implements reasonable security practices and procedures to safeguard personal information, including access controls and use of secure servers and cloud-based systems, in line with applicable provisions of the Information Technology Act, 2000 and the rules framed thereunder.

While reasonable measures are taken to protect personal information, no method of transmission or storage is completely secure.

6. Data Retention

Personal information is retained only for as long as necessary to fulfil the purposes for which it was collected, or as required to comply with applicable legal and regulatory obligations.


7. Cookies and Tracking Technologies

The Company uses cookies and similar technologies to enhance user experience, analyse website traffic and improve services. Users may manage cookie preferences through their browser settings.


8. User Rights and Choices

Users may:

  • Opt out of receiving marketing communications

  • Request access, correction or deletion of personal information, subject to applicable law

Such requests may be made using the contact details provided below.


9. Children’s Data

The Company does not knowingly collect personal information from individuals under the age of 18.


10. Grievance Redressal

For any questions, concerns or grievances relating to this Privacy Policy or the handling of personal information, users may contact:

Email: support@fraganote.com


11. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of India.